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- Premium Cotton
- Makes all our products extremely comfortable and breathable.
- Color Fastness
- The additional step in the process of dying with a lab tested certificate to ensure that the original color of the product lasts longer.
- Minimal Shrinkage
- The only disadvantage of having cotton products is the shrinkage. We have now ensured that the shrinkage is minimal as per lab testing results and that does not affect the fitting after a wash.
- 2 Times Stronger
- Our partnership with our fabric vendors is based on a shared belief. The new fabric is twice as strong.
- Quality Check
- With a new in-house team that is 4 times in size and double in experience, we now will ensure more thorough quality checks.
- Customer Centric
- Our changes in policies makes us completely customer centric. We provide 100% refund to your original payment method if you do not love our product ❤️
- Prepaid Orders
- We offer free shipping across India on orders above ₹2499. A minimal fee of ₹45 only is applicable on orders below ₹2499.
- COD Orders
- For COD orders, an additional charge of ₹198 is applicable. Our aim is to provide great quality in affordable pricing and logistics in India is one hurdle we found in achieving that goal. Analyzing the distrust Indian Customers have for new brands while shopping online, they charge hefty amount for COD and with each shipment which is cancelled on delivery, their profit doubles. Outcome is that Indian Brands have to increase their product price and in the name of free shipping, they also try to get some advantage out of it. This is the reason you will get comparable quality products but in double the price at other stores. To be honest, we recommend to choose prepaid payment method for faster delivery, hassle free returns and refunds. Also, this is how you can also contribute in making Digital India.❤️
- Dispatch Time
- All the orders are dispatched within 24 to 48 business hours except Pre-Order products. Pre-Order products will be dispatched as date mentioned in the product description. Please note, due to COVID19 impact, some orders may take additional 24 business hours in dispatching. You will get the tracking details via e-mail and SMS as soon as we dispatch your order.
- Delivery Time
- Usually, it takes 5 to 9 business days in total depending on your location/pin-code. Please note, any public holiday, Saturday and Sunday are not considered as business days.
- Exchange
- You are eligible to exchange the product within 10 days of delivery. We provide 100% free exchange/ replacement in case if the product is defective/ damaged/ has any size variation from our size chart. However, if the product is not damaged and has no size variations from our size chart then you will have to pay minimal shipping fee for the exchange. We recommend to choose the best size as per our size chart or contact us so that customer care executive can help in selecting the same.
- Return and Refund
- You are eligible to return the product(s) within 10 days of delivery. We do 100% refund of the product value in the original payment method if you do not love ❤️ our product. No Question Asked!
Pre Sale Questions
Most frequently asked questions by our creators while doing the shopping first time.
Usually, it takes 5 to 9 business days in total depending on your location/ pin-code. Expected delivery time for Delhi NCR region is 24 business hours, for metro cities 2-4 business days, for other cities 3-6 business days and for North East, J&K and other mountainous areas 5-7 business days. Please note, delivery time mentioned above excludes the dispatch time. Also, any public holiday, Saturday and Sunday are not being considered as business days.
We use 100% premium cotton which is comfortable and breathable.
100% cotton comes with its own advantage however the only exception is that garments made in pure cotton shrink a bit. The only way to remove shrinkage is pre-shrunk technology but that increases the price. We have recently partnered with some really good fabricators who provide fabric with minimal shrinkage i.e., 2-3% and that also our R&D team further reduced by making the sizing pattern according to shrinkage percentage. We ensure that the product will not loose its original shape and size after wash. Also, we have taken utmost care to make sure that our products do not leach their original color by using additional technology to eliminate color bleeding.
Sometimes, the e-mail goes into the spam folder so we request you to please check it. Still, if you have not found any confirmation e-mail from our end then please be patient as sometimes due to technical glitch or internet connectivity, the order does not get placed. If the payment has been captured from our end, our team will place the order manually within 24 working hours and you will receive the order confirmation.
Please e-mail us at crm@melangebox.com in case the dispatch time has exceeded as per our policy. We will resolve the issue within 24 working hours.
We do have plenty of codes and offers that change time to time. Please signup for our newsletter be updated about the ongoing offers and discounts.❤️
Post Sales Questions
Frequently asked questions after getting the first order delivered.
We are a team of young and motivated people. We have observed the fashion industry for quite a while now and have noted the disruptions and the way online brand works. Our vision from the very first day has been to make fashion an inexpensive affair. We have our R&D team to make sure we can make the latest fashion affordable to everyone in India without compromising with the quality.
Sorry, we do not have any physical store at the moment.
Sit back and relax. Please send us an e-mail at hello@melangebox.com and we will soon arrange the reverse pickup. We provide 100% refund of the product value in your original payment method if you do not love our product. No Question Asked!
You are eligible to exchange the product within 10 days of delivery. We provide 100% free exchange/ replacement in case of damaged/ defective products/ any size variation from our size chart. However, if the product is not damaged/ has no size variations from our size chart then you will have to pay minimal shipping fee for the size exchange. For more details, please refer Exchange Policies. We do recommend to choose the best size as per our size chart or contact us for our customer service executive to help you in selecting the same.
We initiate the refund within 48 hours once we receive the product(s) returned and quality check is done. You will get an e-mail confirmation from our side as soon as we initiate the refund. Once initiated, the amount will reflect in your original payment method within 5-7 working days. If you still have not received the amount within the specified timeline, we would request you to please check with your banking services.
100% Premium Cotton
Our partnership with all fabric vendors is on a shared belief of ensuring quality. They ensure the fabric is as per our specific
need.
- - 100% premium cotton which is breathable and comfortable.
- - No color fading.
- - Minimal shrinkage with a guarantee that it will not loose the original shape and size.
- - 2 times softer.
- - 4 times stronger.
Quality Speaks For Us
Great quality comes with a hard working and competent team. Fabric quality is purely based on shared belief on partnership with fabricators but what about stitching? We make each and every product with utmost care. Our 3 phase quality check process ensures that we deliver the best quality products to you. Our in-house team of strong and experienced people in manufacturing ensures no compromise with the quality. The team ensures no unfinished goods reach our fulfillment warehouse❤️.
100% Satisfaction, Guaranteed.
In any scenario if we fail to satisfy your expectations, we will refund your money instantly. We provide 100% refund to the original payment source if you do not love ❤️ our products. No question asked!