FAQ & Support
Didn't like the product color or quality? No worries, relax and sit back.
We have to pay extra INR70 to our shipping partners for arranging reverse pickup from your doorstep. However, we do understand that our customers should not suffer because of our policies and hence we collect INR70 initially to make the process smooth and we are happy to reverse the charges back as store credits for future shopping. It is a win win for both of us <3.
You will have to self ship the products to the address mentioned below:Melangebox.com712 SP, Ground Floor, Sector-5, Near Sector -5 Police StationGurugram, Haryana – 122001To be eligible for a refund on returning an item or items, the item must be unused and in the same condition that you received it. We may refuse returns in case the product(s) has(have) been worn, washed or soiled.If you have to return anything from a solid combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on +91 8800110505 or email us on firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over ₹100 you should consider using a trackable shipping service or purchasing shipping insurance since we cannot guarantee that we will receive your returned item.
Gift cards/vouchers are non-refundable.
Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.