Return and Refund Policy – Melangebox India

 

Thank you for shopping at Melangebox. Didn't like the product colour or quality? No worries, relax and sit back. Any return and refund request for an order can be initiated within 7 days of the order delivery.

Our members of the QA team inspect each product before packaging to ensure the maximum customer satisfaction. Our customers’ satisfaction is at the first place, returning a product is easy and quick!

If you are not entirely satisfied with your purchase, it is easy to exchange or return. Simply follow the instructions and submit a request for return/ exchange. Exchange or return shall be reported within 24 hours after order is received. Get in touch with our Customer Care at hello@melangebox.com/ whatsapp 8800110505. 

To be eligible for a refund on returning an item or items, the item must meet the below criteria:

1. Product must be unused, unworn, unwashed and undamaged.

2. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice and other papers, if any.

3. Damaged or soiled products will not be accepted.

4. Gift cards/vouchers are non-refundable. Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.

If you return a package that does not meet these criteria, it will be denied. Denied returns will not receive a refund and will be forfeited. Please note, original shipping fees are non-refundable. Once we have received the products back at our warehouse, the product(s) amount will be credited back to the MB wallet as credits within 2 business days once the quality check is done.

If you have any other questions or concerns regarding the return policy please email hello@melangebox.com and we can assist you. However still, in case of an unfortunate circumstance like manufacturing error or more, you can contact our customer-care executive on +91-8800110505(Whastapp).

We request you to please click on the below button to raise your return and refund request.

We have to pay extra INR.70 to our shipping partners for arranging reverse pickup from your doorstep. However, we do understand that our customers should not suffer because of our policies and hence we collect INR.70 initially to make the process smooth and we are happy to reverse the charges back as store credits for future shopping. The reverse pickup will be attempted within 3 business days (Mon to Fri from 9:00 AM to 5:00 PM) from the request raised. It takes 4-8 business days for those products to reach back to our ware house.

Please note, in case if we do not have a reverse pick up service in your area, you will be requested to self-ship the product you wish to exchange/return on the address mentioned below. Please check that the items are securely packed to prevent any loss or damage during transit. A maximum of Rs.100 will be refunded to you in terms of Store Credits which you can use for future shopping.

You will have to self ship the products to the address mentioned below:

Melangebox.com
1277, 8-Biswa, Mauji Wala Kuan Road, Sector 6, Gurgaon Village, Gurugram, Haryana 122001

Please note, all return requests raised on or after 16.01.2021, will be processed as credits only.

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