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Size and Color Exchange Policy

Melangebox-Exchange-Policy

 

Did not like the color? or Did the size not fit you fine? Please do not worry, relax and sit back. We will soon arrange a reverse pickup to collect the products, please make sure the items are unused. The reverse pickup process takes 48 working Hours time (Mon to Fri from 9:00 AM to 5:00 PM) from the request raised. Also, it takes 3-5 working days for those products to reach back to our ware house. We dispatch the new exchanged products as soon as we receive them back and get an approval from our quality team.
We would request you to please be patient as the whole process will take of approximately 8-12 working days depending on your area and pin code. For example if you have raised a request on Saturday which is a holiday then the reverse pickup would be done anytime before Tuesday 5:00 PM, the products will reach back to our warehouse anytime before Monday and new exchanged products will be sent to you within 24 hours. 
We have to pay extra INR120 to our shipping partners for arranging reverse pickup and dispatching new exchanged products back to your doorstep. However, we do understand that our customers should not suffer because of our policies and hence we collect INR120 initially to make the process smooth and we are happy to reverse the charges back as store credits for future shopping. It is a win win for both of us <3.
We would request you to please click on the below link to raise your size or color exchange request.
https://rzp.io/l/melangebox-exchange-request