Size and Color Exchange Policy – Melangebox India

 

Melangebox-Exchange-Policy

 

Did not like the colour? Or did the size not fit you fine? Please do not worry, relax and sit back. Any exchange request can be raised within 7 days of delivery.

We will soon arrange a reverse pickup to collect the product(s). Please make sure the items are unused. The reverse pickup will be attempted within 3 business days (Mon to Fri from 9:00 AM to 5:00 PM) from the request raised. It takes 3-6 business days for those products to reach back to our ware house. We dispatch the new exchanged products as soon as we receive them back and get an approval from our quality team.

We would request you to please be patient as the whole process will take approximately 8-12 business days depending on your area and pin code. 

We would request you to please click on the below link to raise your size or colour exchange request.

https://rzp.io/l/melangebox-exchange-request

We have to pay extra INR.120 to our shipping partners for arranging reverse pickup and dispatching new exchanged products back to your doorstep. However, we do understand that our customers should not suffer because of our policies and hence we collect INR120 initially to make the process smooth and we are happy to reverse the charges back as store credits for future shopping.

In case of any manufacturing defect in the delivered product, kindly contact us on WhatsApp +91 8800110505 or email us on hello@melangebox.com within 48 hours of delivery.

Please note, in case if we do not have a reverse pick up service in your area, you will be requested to self-ship the product you wish to exchange/return on the address mentioned below. Please check that the items are securely packed to prevent any loss or damage during transit. A maximum of Rs.100 will be refunded to you in terms of Store Credits which you can use for future shopping.

You will have to self ship the products to the address mentioned below:

Melangebox.com
1277, 8-Biswa, Mauji Wala Kuan Road, Sector 6, Gurgaon Village, Gurugram, Haryana 122001
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